Frequently Asked Questions
Orders/PaymentWhat is your turnaround time?Readywear: 1-2 days processing time and USPS First Class or Priority mail shipping
Custom Order: (1-3 month wait time) With a toddler in the house, I’m only able to work part time. Because my Custom Order schedule is extremely limited, I aim to ship all completed orders out by last day of the month. I accept custom orders on a case by case basis so please message or email me if you'd like to chat about an order. Do You Offer Payment Plans?Yes I do!
Payment Plans Are Available for BOTH Ready wear and Custom Orders! I offer a 2 payment and a 4 payment plan: 2 Payment: The first half of the total cost is due as down payment, then the rest is due upon completion. 4 Payment: The first quarter of the total cost is due as down payment, then you make subsequent payments of 1/4 the total cost until it's paid in full. Please contact me if you're interested! How Does The Custom-Order Process Work?Once I receive your full purchase or down payment, I reserve you a place in my schedule. While I prefer to receive your measurements along with your order, you have until the week before your order builds to get them to me! If a fabric choice was part of the order (corset cover fabric, gowns, other custom items we've discussed together) I will contact you with images of the fabric you've chosen in the color(s) and/or prints you would like to see. You choose the one you like, then I order it, and store it for your build date. Then, in 2-3 months I build your order and ship it out! You will receive shipping and tracking info once your order ships.
How Much Does Shipping Cost?Total Shipping will be shown in the cart at checkout.
Do I Have To Pay Sales Tax?Maryland Residents do have to pay sales tax.
International clients do have to pay VAT. What Payment Methods Do You Accept?I accept Paypal, Credit/Debit Card, ApplePay, GooglePay, etc
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ShippingHow will my order be delivered?I ship all Orders USPS First Class or Priority mail Track Packages on USPS.com
Priority Times (if all is running well) *US Shipping: 2-3 days to deliver *Canada Shipping: 5-7 business days to deliver *International Shipping: 1-2 weeks to deliver Has My Order Shipped?You will receive an email from me with shipping and tracking information as soon as your order ships!
How Do I Cancel My Order?If your hasn’t shipped out yet, you may cancel it within 5 days of purchase. Email me at: [email protected]
How Do I Track My Package?When your order ships I will send you a USPS tracking number in an email. You can use this number to follow the progress of your shipment on the USPS web site.
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Returns/Exchanges
Do You Accept Returns or Exchanges?I gladly accept returns or exchanges on ready wear and cancellations on custom orders.
Contact me within: 5 days of delivery Ship items back within: 7 days of delivery Request a cancellation within: 5 days of purchase Custom Orders: All sales are final. But if the fit is unsatisfactory, I will gladly alter or rebuild your order for you! Ready wear: Returns will only the accepted if the garment is in new and unused condition. If your costume piece doesn't fit or is unsatisfactory you may: 1: Exchange it for a better size. 2: Return it for a refund HEADS UP! READYWEAR THAT HAS BEEN ALTERED IS CONSIDERED USED AND CANNOT BE RETURNED! So please be 100% sure about your measurements before I alter a garment for you! :) Occasionally I sell my own used pieces at a deep discount. These pieces can not be returned. |